One of our drone repair experts will contact you with step-by-step guidance on the restoration of minor issues. For major issues, our drone repair experts will provide you with details for you to send the drone to us.
You drop off or ship us your broken drone.
We give you a confirmation upon receival of the drone. (If shipped.)
We will then perform a diagnostic, and send you a quote for repairs within 24 hours.
If you approve, the drone will be repaired and tested. If you decide not to repair, we charge a RM80-RM250 diagnostic fee WITHOUT courier charge to (West Malaysia)
Repairs costing within RM500 will be carried out directly without prior notification.
Repair is paid by cash or bank transfer.
The drone is returned to you, and you are back flying!
Drone Inspection & Maintenance Service
Over time your drone experiences wear and tear. Hard landings, small crashes, motor vibration, and many other factors take their toll on your drone. Doing an inspection and preventive maintenance could save you headaches and money.
We will do:
Test flight
Full diagnostic (inside & out)
Firmware updates (drone & remote control)
Circuit board inspection for loose components and questionable solder joints, touching up as needed.
Clean out unwanted materials on motors and inside drone.
Wipe down outside.
This preventive service is highly recommended at a minimum of once a year (maybe more) depending on how often you fly your drone. Our own drones go through this process on a quarterly basis.
Our own drones go through this process on a quarterly basis.
Drone Rental Service
Unsure which drone to choose? Need a drone for an upcoming aerial shoot? DronesKaki offers rental service to assist you.
Our rental options are flexible, ranging from daily to monthly hire, and our store locations are conveniently located throughout Malaysia, ensuring that you can obtain the drone you require with ease.
Our rental fleet includes some of the most popular drones, such as the Autel Drones and we provide an array of payloads, including high-resolution survey-grade RTK cameras, top-of-the-line thermal sensors, and a range of lenses to meet any requirement.
At JC Drones, we prioritize the safety and maintenance of our equipment, which is why all of our rental equipment is inspected and serviced by our official team before use, ensuring a stress-free experience for our clients.
Please be aware that a security deposit is necessary for all rental equipment unless you have a certificate of insurance for the rental equipment before renting. Additionally, our team requires a 48-hour notice prior to the rental start date (although same-day rentals can be arranged), and pick-up/drop-off is only possible during store opening hours.
Frequently Asked Questions (Rental)
Simply WhatsApp or message us through our website with necessary information (Name, Mobile No, Product Model, Pickup Date & Return Date) and our team will get back to you within 1 business day. They will let you know whether your desired time period is available and whether or not they need to change.
Our team will contact you either through WhatsApp / Call to let you know whether the dates are available for your selected equipment. In the event the equipment is not available, we will provide alternative dates or equipment. Without confirmation, we cannot rent the equipment out.
This is to ensure the person who enquired, signed the rental agreement is the same person who is picking up and renting the equipment. Without a valid ID, we will be unable to release the goods at our store.
The security deposit is the bond that is required to rent the drone. Once the equipment has been returned to store in its original condition (accessories included), the security deposit will be returned.
You will need to be at the age of 18 or above in order to rent a drone.
The minimum rental period is 1 day and the maximum period is determined by the availability and long-term rentals can be organised.
There are software restrictions on the drone through the Geo Zones. We recommend getting yourself familiar with their restricted fly zones to ensure the area you plan to fly is all clear.
You are welcome to do your own inspection of the rental equipment before you leave the store. Our team would have completed a rental checklist and highlighted any signs of damage along with wear and tear before handing the drone over.
Unfortunately, you can only return the drone during opening hours. A late fee may apply if the rental is returned after the expected return date.
Yes. You can extend your rental provided you give 24 hours notice to the store to ensure the extension can be granted.
You must contact our store or rental team and they will go through debugging steps. Sometimes, the drone may need a quick calibration for it to work in your area or place you want to fly.
Any damage made to the drone will be deducted from the security deposit that was paid. This will also include lost drones that were not warranty-related.
You will need to record details of the accident and return the damaged aircraft (with all the pieces if possible) back to the store for assessment. The assessment will involve a damage diagnosis along with a quotation for repair. This will then be deducted from the security deposit. This also includes damage to accessories.
If the drone flies away, it is important to sync the flight records to the DJI server for flight analysis. Reason being is the drone could have malfunctioned during flight that was not caused by the Pilot. In this event, the drone would be covered under the manufacturer's warranty.
Yes. JC DRONES Sales And Services will not be liable for any damage caused to any person or object during the rental period.
Drone Trade-In Service
Trade-in your Autel drone for credit towards purchasing the Autel drone of your choice. Regardless of its condition, we can help you turn it into something useful. Some other Autel products may also qualify for trade-in credit; please inquire for more information.
The value of your trade-in will be determined by the condition of your device and any accompanying accessories, with credit based on the full recommended retail price.
Simply answer a few questions about your device, and one of our team members will contact you with an estimated trade-in value.
Please note: our Trade-In Service is only offered to Malaysians living in Malaysia.
1. Check your eligibility
Simply WhatsApp us or chat us via website to check your drone is eligible and you will receive a reply by our team within 3 days with the eligibility and trade-in credit.
2. Prepare Device
Your data stays safe. Before you hand over your device, ensure there is no information stored in the internal storage or an SD card. Please note all information will be wiped in-store so please ensure you back-up your photos/images beforehand.
3. Visit Store or Ship
The final step is to visit one of our stores to complete the trade-in or ship to our address depending on what has been discussed. Our team will do the final checks to ensure all error codes and physical damage are accounted for.
Frequently Asked Questions (Trade-In)
The JC Drones Trade-in program is a program designed for you to trade in your old/used drone for credit that will offset the purchase price of the drone you want.
Our team will contact you within 3 days to let you know if your drone is eligible for trade-in and what the estimated credit will be. If you accept the estimate, prepare your drone by backing up files, removing the SD card, and formatting internal storage. You can visit our store or ship the drone for verification. If additional issues are found, the trade-in value may be adjusted. If you reject the revised quote, your device will be returned.
The program is hassle-free, avoiding marketplace issues like unreliable buyers. We provide full service, assist in selecting the right drone, and ensure a smooth experience.
The process generally takes 1-3 weeks. In-store trade-ins are faster than shipping.
Trade-in value depends on the condition, flight hours, error codes, battery charge cycles, and the drone's lifecycle.
The "Up To" value is based on drones in good condition; different models and conditions may result in different trade-in values.
Yes, water-damaged drones can be traded in.
The region may affect trade-in value, depending on the drone's age.
Yes, you can cancel anytime. If the drone was shipped, you will need to pay return postage fees.
No, you cannot trade in multiple drones; you can only trade in one drone.
Follow the team's instructions to securely pack your drone. If available, use the original box.
Missing accessories may reduce the trade-in value as replacements are needed.
Yes. We format and erase all data. Remove your SD card and back up your data before trading in.
Not required but may be requested. Stolen drones are not eligible.
No, currently only Autel drones are accepted.
Yes, Enterprise equipment is eligible for trade-in.
No, trade-ins can only be used as credit towards a new drone.
Quotes are valid for 7 days, but you can request a new quote anytime.
Yes, purchases from JC Drones may be eligible for additional trade-in credit. Provide proof of purchase.
Used Unit for Sale (Second Hand)
High-quality second-hand drones and handheld cameras available. Our pre-owned drones and handheld cameras are in good condition and backed by our quality assurance process.
Please note that the warranty may vary for each pre-loved second-hand drone or handheld camera. Kindly check with our sales assistant for details.
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